What is Office of Prime Minister Nepal?
The Office of Prime Minister and Council of Ministers (OPM Nepal) has been established as the central executive authority of Nepal's federal government. Located at Singh Durbar, Kathmandu, this office has been mandated to coordinate, monitor, and direct all governmental functions across the nation.
OPM Nepal has been recognized as the highest decision-making body where national policies are formulated, implemented, and monitored. The office has been structured to ensure effective governance through systematic coordination among various ministries and governmental agencies.
OPM Nepal Contact Information
|
Service |
Details |
|
Full Name |
Office of Prime Minister and Council of Ministers |
|
Address |
Singh Durbar, Kathmandu, Nepal |
|
Phone Number |
+977-1-4211000, +977-1-5971000 |
|
|
|
|
Hotline |
9851145045 (Citizen Grievances) |
|
Website |
www.opmcm.gov.np |
|
Office Hours |
Sunday-Thursday 10:00 AM - 5:00 PM (Winter) |
Key Functions of OPM Nepal
Policy Coordination Function
National policies have been coordinated through OPM Nepal where inter-ministerial alignment has been ensured. The office has been authorized to:
- Monitor implementation of government policies
- Coordinate among different ministries
- Resolve inter-ministerial disputes
- Ensure policy consistency across departments
Administrative Oversight Function
Government operations have been supervised through systematic monitoring mechanisms. OPM Nepal has been empowered to:
- Oversee ministerial performance
- Evaluate policy outcomes
- Direct administrative reforms
- Coordinate federal-provincial relations
Citizen Service Function
Public grievances have been addressed through dedicated channels. The office has been equipped to:
- Receive citizen complaints
- Direct grievances to appropriate authorities
- Monitor resolution timelines
- Ensure service delivery standards
Organizational Structure of OPM Nepal
Executive Level Structure
The Prime Minister has been supported by the Council of Ministers where collective decision-making has been practiced. The structure has been organized as follows:
|
Position |
Current Holder |
Contact |
|
Prime Minister |
Sushila Karki (Interim) |
|
|
Chief Secretary |
Suman Raj Aryal |
|
|
Spokesperson |
Hem Raj Aryal |
9851270330 |
Administrative Structure
Various departments have been established within OPM Nepal where specialized functions have been delegated:
- Prime Minister's Secretariat: Direct support to Prime Minister
- Cabinet Secretariat: Coordination of cabinet meetings
- Policy Coordination Division: Inter-ministerial alignment
- Public Grievance Department: Citizen complaint handling
Services Provided by OPM Nepal
Citizen Charter Services
Government services have been made accessible through the Citizen Charter where transparent procedures have been outlined. OPM Nepal has been committed to:
Grievance Redressal Service
Citizen complaints have been received through multiple channels where systematic resolution has been ensured. The process has been structured as:
- Complaint Submission: Through hotline 9851145045
- Documentation: Details have been recorded systematically
- Direction: Appropriate ministry has been identified
- Monitoring: Resolution progress has been tracked
- Feedback: Citizens have been informed of outcomes
Information Dissemination Service
Government information has been made available where public access has been facilitated. Services have been provided through:
- Official Website: www.opmcm.gov.np
- Press Releases: Regular updates have been published
- Public Notices: Important announcements have been circulated
- Policy Documents: Government policies have been accessible
Inter-Governmental Coordination Services
Federal-provincial coordination has been maintained where harmonious relations have been fostered. OPM Nepal has been facilitating:
- Inter-Provincial Council Meetings: Regular coordination sessions
- Resource Allocation: Federal fund distribution
- Policy Harmonization: Alignment of provincial laws
- Dispute Resolution: Inter-governmental conflict management
Procedures for Accessing OPM Nepal Services
For Citizen Grievances
Complaints have been processed through standardized procedures where efficiency has been maintained. Citizens have been required to:
- Contact Hotline: Dial 9851145045
- Provide Details: Name, contact, complaint nature
- Submit Documentation: Supporting evidence has been attached
- Receive Reference Number: Tracking ID has been provided
- Follow Up: Status has been checked through reference number
For Government Offices
Inter-ministerial coordination has been facilitated through established protocols. Government offices have been required to:
- Submit Formal Request: Official letter has been forwarded
- Specify Nature: Coordination requirements have been detailed
- Provide Timeline: Urgency has been indicated
- Await Response: Coordination meeting has been scheduled
- Implement Decisions: Agreed actions have been executed
Important Documents Required
For Citizen Services
Specific documents have been mandated where verification has been necessary. Citizens have been asked to provide:
- Citizenship Certificate: For identity verification
- Contact Details: Phone number and address
- Complaint Details: Written description of issue
- Supporting Evidence: Relevant documents or photos
- Previous Correspondence: Earlier communications have been attached
For Official Coordination
Government agencies have been required to submit formal documentation where legitimacy has been established:
- Official Letter: On institutional letterhead
- Authorization: Signed by authorized personnel
- Background Information: Context has been provided
- Specific Requests: Clear objectives have been outlined
- Contact Person: Designated liaison has been identified
Digital Services and Online Access
Online Portal Services
Digital access has been provided where remote services have been facilitated. OPM Nepal has been offering:
- Website Access: www.opmcm.gov.np has been maintained
- Email Communication: [email protected] has been monitored
- Document Download: Forms and policies have been available
- Status Tracking: Grievance progress has been checked online
- Information Updates: Regular notifications have been published
Social Media Presence
Public engagement has been enhanced through social media platforms where timely updates have been shared:
- Facebook Page: Official page has been maintained
- Twitter Handle: Regular tweets have been posted
- YouTube Channel: Video updates have been published
- Instagram: Visual content has been shared
Service Standards and Timelines
Response Time Commitments
Service delivery standards have been established where timely responses have been guaranteed. OPM Nepal has been committed to:
|
Service Type |
Response Time |
Escalation Procedure |
|
Citizen Grievances |
7 working days |
Automatic escalation to senior level |
|
Information Requests |
3 working days |
Direct response or referral |
|
Inter-ministerial Coordination |
15 working days |
Cabinet level consideration |
|
Policy Clarifications |
5 working days |
Expert consultation if required |
Quality Assurance Measures
Service quality has been monitored where continuous improvement has been pursued. Measures have been implemented through:
- Regular Monitoring: Service delivery has been tracked
- Citizen Feedback: Satisfaction surveys have been conducted
- Performance Reviews: Monthly assessments have been completed
- Corrective Actions: Deficiencies have been addressed promptly
Special Provisions and Considerations
Emergency Services
Urgent matters have been handled through expedited procedures where priority has been given. Emergency services have been accessible through:
- Direct Hotline: 9851145045 has been operational 24/7
- Priority Processing: Urgent cases have been fast-tracked
- Immediate Response: Critical issues have been addressed promptly
- Direct Access: Senior officials have been contacted directly
Accessibility Services
Inclusive services have been provided where special needs have been accommodated. Accessibility features have been incorporated:
- Physical Access: Wheelchair accessibility has been ensured
- Communication Support: Sign language interpretation has been available
- Document Formats: Braille and large print have been provided
- Language Support: Multiple languages have been accommodated
Frequently Asked Questions (FAQs)
Q1: What is the exact address of OPM Nepal?
Office of Prime Minister Nepal has been located at Singh Durbar, Kathmandu, Nepal. The complete postal address has been: Office of Prime Minister and Council of Ministers, Singh Durbar, Kathmandu, Nepal.
Q2: How can I contact the Prime Minister's Office directly?
Direct contact has been established through multiple channels. The main phone numbers have been: +977-1-4211000 and +977-1-5971000. Additionally, the citizen hotline 9851145045 has been operational for grievances.
Q3: What services does OPM Nepal provide to citizens?
Citizen services have been comprehensive where grievance redressal, information dissemination, and policy coordination have been provided. The office has been facilitating access to government services and ensuring citizen rights have been protected.
Q4: How long does it take to resolve complaints through OPM Nepal?
Standard resolution time has been established where 7 working days have been allocated for citizen grievances. Complex cases have been escalated where additional time has been required, but citizens have been kept informed throughout the process.
Q5: Can I visit OPM Nepal office in person?
Personal visits have been accommodated where the office has been accessible during working hours. Appointments have been recommended where specific meetings have been requested. Security procedures have been followed where entry has been granted.
Q6: What documents are required for filing complaints?
Essential documents have been specified where citizenship certificate, contact details, and complaint description have been mandatory. Supporting evidence has been encouraged where relevant documents have strengthened the case.
Q7: How can government offices coordinate with OPM Nepal?
Inter-governmental coordination has been formalized where official letters have been submitted. The coordination process has been streamlined where response time has been guaranteed within 15 working days.
Q8: Is there an online system for tracking complaints?
Digital tracking has been implemented where reference numbers have been provided. Online status checking has been available through the official website www.opmcm.gov.np where progress has been monitored.
Q9: What are the office hours of OPM Nepal?
Standard office hours have been maintained where Sunday-Thursday 10:00 AM - 5:00 PM have been operational during winter. Summer hours have been adjusted where timely service delivery has been ensured.
Q10: Who is the current head of OPM Nepal?
The office has been headed by Sushila Karki who has been serving as Interim Prime Minister since September 12, 2025. The Chief Secretary Suman Raj Aryal has been managing administrative functions.
Conclusion
The Office of Prime Minister Nepal has been established as the cornerstone of Nepal's governance system where comprehensive services have been provided to citizens and government entities. Through systematic coordination, effective grievance redressal, and transparent procedures, OPM Nepal has been fulfilling its constitutional mandate.
Citizen services have been prioritized where accessibility, efficiency, and accountability have been maintained. The office has been continuously evolving where service delivery standards have been enhanced and public satisfaction has been pursued.
For any government-related queries or services, OPM Nepal has been positioned as the primary contact point where resolution has been facilitated through established procedures and dedicated personnel.
References
Government of Nepal Official Sources:
- Office of Prime Minister and Council of Ministers - Official Website (https://opmcm.gov.np/)
- Nepal Government Portal (https://nepal.gov.np/)
- Constitution of Nepal 2015 (https://lawcommission.gov.np/)
Constitutional References:
- Article 76: Constitution of Council of Ministers
- Article 77: Vacation of office of Prime Minister and Minister
- Article 234: Inter-Province Council coordination
International Authority Sources:
- CIA World Factbook - Nepal (https://www.cia.gov/the-world-factbook/countries/nepal/)
- World Bank Nepal Overview (https://www.worldbank.org/en/country/nepal/overview)
- UN Nepal Information (https://www.un.org.np/)
