Office of Prime Minister Nepal

If you searched for "PMO office Nepal," "Prime Minister office Nepal," or "Prime Minister of Nepal contact number," you most likely wanted one of three things: a phone number, an email address, or a mechanism to have a delayed government matter resolved. This guide includes all three. Every detail was verified using the official OPMCM website. We update this page if the office or its leadership changes.

Quick answer

The Office of the Prime Minister and Council of Ministers (OPMCM) is the central office that supports Nepal's Prime Minister and cabinet. It is located at Singha Durbar, Kathmandu. The main office phone is 01-5971000. The citizen complaint line, Hello Sarkar, is 9851145045, and the toll-free number is 1111. The general email is [email protected]. Balen Shah has been Prime Minister since 27 March 2026.

OPM Nepal contact details

Can you contact the Prime Minister directly?

No personal phone number for the Prime Minister is published. Websites claiming to sell or share a private number should be treated with suspicion.

The official routes are:

• Email: [email protected] reaches the Prime Minister's Secretariat. Use it for messages addressed to the PM's office.
• "Write to the PM": the OPMCM website has a form for sending a message to the Prime Minister.
• Hello Sarkar: for complaints and questions about the work of public bodies.
• Phone: the main line (01-5971000) connects you to the office.

Who leads the OPMCM in 2026?

Prime Minister: Balen Shah

Balendra "Balen" Shah of the Rastriya Swatantra Party (RSP) has been Prime Minister since March 27, 2026. Following the March 2026 general election, in which the RSP won 182 of the 275 seats in the House of Representatives, President Ram Chandra Paudel appointed him. Before entering federal politics, Shah served as Mayor of Kathmandu (2022-2026). He succeeded Sushila Karki, who led an interim administration from September 12, 2025, following the Gen-Z demonstrations, until the election.

Chief Secretary: Govinda Bahadur Karki

Govinda Bahadur Karki became Chief Secretary on 10 July 2026. He replaced Suman Raj Aryal, who retired on 9 July at the mandatory age of 58. The Chief Secretary is Nepal's senior-most civil servant and is the secretary of the cabinet. His official email is [email protected].

Spokesperson and information officer

• Hem Raj Aryal, Joint Secretary and OPMCM spokesperson: 9851270330, [email protected]
• Srijana Sharma, Under Secretary, Assistant Spokesperson and Information Officer: 9851339564, [email protected]

Use the spokesperson for media inquiries. To request public information, contact the information officer. The cabinet also employs a government spokeswoman who is distinct from the OPMCM spokesperson. Check the OPMCM website to see who holds each position, as appointments change.

What is OPMCM?

The OPMCM serves as Nepal's executive secretariat. The Council of Ministers has executive power under Nepal's 2015 Constitution (Article 75). The Prime Minister is appointed by the President and is usually the head of the party that has a majority in the House (Article 76). The Prime Minister leads a Council of Ministers with no more than 25 members. Article 77 governs when a Prime Minister or Minister leaves office.

The OPMCM is the office in charge of ensuring that this system runs well every day. It organizes cabinet meetings, records and distributes cabinet decisions, and monitors whether ministries carry them out. It also acts as a link between the Prime Minister and the rest of government. The office is also known as the Prime Minister's Office, the OPM, or just the PMO. Each of these names refers to the same office.

What the OPMCM does

1. Supports the Prime Minister and the cabinet

The office manages the cabinet secretariat. It sets agendas, takes minutes, and makes cabinet decisions. The OPMCM website publishes monthly summaries of cabinet decisions, as well as weekly secretaries' meeting decisions.

2. Coordinates and monitors ministries

The OPMCM works across three broad areas: development management, governance affairs, and law and human rights. It uses an integrated online monitoring system to track progress on government commitments. It also publishes reports, such as implementation progress on Supreme Court orders in public-interest cases.

3. Publishes policies, notices and official documents

The website contains government policies and programs, acts and regulations, national policies, tenders, press releases, and public announcements. Recent examples include the 2083 National Ethics Policy, the present government's work division regulations, and the President's 2083/84 address to the federal parliament.

4. Handles citizen grievances

The Hello Sarkar system takes complaints, questions, and suggestions about the work of public bodies. It is the office's main channel for ordinary citizens.

5. Manages relief funds

The OPMCM administers the Prime Minister's Disaster Relief Fund and the Prime Minister's Relief Fund. It has issued public appeals for contributions after floods.

Online services

The OPMCM website links to several government systems:

• Hello Sarkar grievance management system (gunaso.opmcm.gov.np)
• Integrated online monitoring system (monitoring.opmcm.gov.np)
• Singha Durbar gate pass system, for visitors entering the complex
• Government email, the public property management system, and the integrated office management system, which are mainly for officials

The site is available in Nepali and English.

How to file a complaint through OPMCM

Follow these steps for a clear, traceable complaint.

Step 1: Try the office concerned first. Where possible, submit your complaint to the ministry or office involved. Ask for a stamped copy or a registration number.

Step 2: Escalate if there is no result. If the office ignores you or delays, contact Hello Sarkar. You can call 9851145045 or the toll-free number 1111 or use the online portal at gunaso.opmcm.gov.np.

Step 3: Write it down. A written complaint is easier to follow up on. Email [email protected] or use the "Write to the PM" form.

Step 4: Keep records. Save dates, names, reference numbers, and screenshots.

What to include

• Your full name, address, phone number, and email
• The office or official your complaint concerns
• A short, dated timeline of what happened
• What you want done (for example, "process my application" or "correct the record")
• Copies of supporting papers, such as applications, receipts, notices, or earlier letters

Keep the complaint factual and specific. "My application was submitted on [date], registration number [X], and has not been processed" is far more useful than a general statement of frustration.

When the OPMCM may not be the right place

The OPMCM coordinates government, but it does not replace legal processes. Depending on your case, other routes may be more suitable:

• Right to Information: if you need documents or records from a public body, use the Right to Information Act, 2064 (2007). Each public body has an information officer.
• Corruption complaints: the National Vigilance Centre and the Commission for the Investigation of Abuse of Authority handle these matters.
• Court remedies: disputes over rights, property, licenses, or unlawful decisions may need legal action. In some cases, a writ petition to a court may be available.
• Local matters: many issues, such as local permits or services, are handled by municipalities or provincial offices.

A lawyer can tell you which route fits your facts and what deadlines apply.

Visiting Singha Durbar

Singha Durbar is a secure complex. Visitors must use a gate-pass system to gain entry. Bring your citizenship certificate or another valid photo ID and contact the office ahead of time to confirm who you'll be meeting with and when. Summer hours (9:00 AM-5:00 PM) last until Kartik 15, while winter hours (9:00 AM-4:00 PM) start on Kartik 16, in early November.

Beware of scams and fake donation appeals

Following floods and other disasters, phony fundraising pleas are frequently circulated. The OPMCM has officially asked individuals to be cautious while providing financial assistance to those affected. Donate exclusively through ways listed on the official OPMCM website, and be wary of unknown bank accounts, QR codes, or numbers shared on social media. Also, be wary of anyone claiming to have "direct access" to the Prime Minister's Office in exchange for payment.

Frequently asked questions

Q. Who is the Prime Minister of Nepal?
Balen Shah of the Rastriya Swatantra Party. He took office on 27 March 2026.

Q. What is the OPM Nepal contact number?
The main office number is 01-5971000. For complaints, call Hello Sarkar at 9851145045 or dial 1111.

Q. What is the email address of the Prime Minister's Office?
The PM Secretariat email is [email protected]. The general email is [email protected].

Q. Where is the Prime Minister's Office located?
At Singha Durbar, Kathmandu, Nepal.

Q. What are the OPM Nepal office hours?
Monday to Friday. Summer hours are 9:00 AM–5:00 PM, and winter hours are 9:00 AM–4:00 PM.

Q. Is there a personal number for the Prime Minister?
No. Use the official phone lines, email addresses, and online forms.

Q. What is the difference between OPM, PMO and OPMCM?
They are different names for the same office. OPMCM (Office of the Prime Minister and Council of Ministers) is the formal name.

Q. Who is the current Chief Secretary?
Govinda Bahadur Karki, From 10 July 2026.

Q. How can I submit a complaint online?
Use the Hello Sarkar portal at gunaso.opmcm.gov.np, or email [email protected].

Q. Can the OPMCM decide my legal dispute?
No. It can help raise your complaint with the right authority, but legal disputes are decided by courts and other authorities under the law.

Need legal help with a government matter?

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Sources

• https://opmcm.gov.np/
• [email protected]): https://opmcm.gov.np/contact-us
• https://gunaso.opmcm.gov.np/
• https://opmcm.gov.np/ask-your-pm/
• https://monitoring.opmcm.gov.np/login
• https://opmcm.gov.np/content/590/appeal-to-be-cautious-while-providing-financial/

Disclaimer: This article is for general information and is not legal advice. Details and office-hours can change; please confirm with the OPMCM directly.